11 - Terms & Conditions

  1. Acceptance of Terms: By accessing and using DHL Global Forwarding web portal, you agree to comply with and be bound by these terms and conditions.
  2. Account Creation: Customers are required to create an account to access the web portal. You must provide accurate and complete information during the registration process.
  3. Purpose of Access: The primary purpose of granting access to customers is to provide them with current status updates regarding their transactions and other digitalization activities.
  4. User Responsibilities: Customers are responsible for maintaining the confidentiality and security of their account login information. You are solely responsible for any activity that occurs under your account.
  5. Access Authorization: DHL Global Forwarding reserves the right to grant or deny access to customers at its sole discretion. Access may be granted based on factors such as eligibility, verification, and adherence to the terms and conditions.
  6. Use of Information: DHL Global Forwarding may collect, and process personal information provided by customers for the purpose of granting access and improving services. DHL Global Forwarding will handle customer information in accordance with applicable privacy laws and its privacy policy.
  7. Intellectual Property: The content and materials provided on the web portal are the intellectual property of DHL Global Forwarding. Customers are granted a limited, non-exclusive, and non-transferable right to access and use the web portal solely for the intended purpose.
  8. Prohibited Activities: Customers must not engage in any unauthorized or illegal activities while using the web portal. This includes, but is not limited to, unauthorized access, distribution of harmful software, and attempting to disrupt or manipulate the web portal's functionality.
  9. Availability of Services: DHL Global Forwarding strives to ensure the availability and reliability of its web portal. However, there may be instances of temporary unavailability or disruptions due to maintenance, upgrades, or unforeseen circumstances.
  10. Termination of Access: DHL Global Forwarding reserves the right to terminate or suspend a customer's access to the web portal at any time and for any reason, without prior notice. Customers may also request the termination of their account at any time.
  11. Limitation of Liability: DHL Global Forwarding shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or relating to the use of the web portal or the inability to access it.
  12. Modification of Terms: DHL Global Forwarding may modify these terms and conditions at any time by posting the updated version on the web portal. Customers are responsible for reviewing the terms periodically and continuing to use the web portal constitutes acceptance of any modifications.
  13. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the Country Jurisdiction. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in the country.
Privacy Policy | Terms & Conditions